We’re disrupting the world of payments.

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Customer satisfaction is one of our priorities. We make that we are at reach to our customer at any time they need us and help or resolve their issues as soon as possible. The Customer Support Team Lead is a strong leader with a mindset that allows them to build strong teams and processes that put our customers first while providing continuous feedback from customers to various product teams.

Our technical teams will always do their best to ensure the user experience. However, as we advance there might be things some users need help on. Our customer support team must be ready to give a more personalized experience and put a smile on their face, while you will have job satisfaction at the end of the day.

You will ensure:

• Develop and build a strong relationship with teams
• Help your team members find their path in spendpi and set them up for success
• Help set and report against monthly and quarterly performance targets, communicate key insights and obstacles to the teams and the broader company
• Increase quality, effectiveness, and efficiency within customer support as well as collaboration and communication between functions and teams

A bit about you:

• Leading experience in Customer Service, or customer-facing Operations team
• Passion for customer experience, technology, leading people and teams
• Ability to multi-task and take responsibility in challenging situations as well as the ability to manage, delegate and oversee cross-team projects
• Ability to dive into numbers to support process improvements, prioritization, and forecasting
• Proven track record of taking individual ownership and responsibilities beyond your main daily duties as well as being a great team-player
• Great cross-team communication and listening skills

Few things to note

We at spendpi will perform background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

We believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.